You can’t improve IT, if you are not measuring IT
(Whitepaper) The Five Essential Metrics For Managing IT
Craig Symons in this Forrester Whitepaper has summarized the 5 key metrics that should be used to Manage IT.
Craig suggests that the CIOs must create a scorecard that is
1. Understandable and relevant to business executives
2. Connected to business outcomes
The metrics that should ideally form the core of an IT scorecard are then defined as :
Metric #1: Alignment Of IT Investments To Business Strategy
The size of the circle represents the amount invested
Discretionary Investments are not mandatory
Metric #2: Cumulative Business Value Of IT Investment
Metric #3: IT Spend Ratio — New Versus Maintenance
Metrics #4: Critical Business Service Availability
Metric #5: Operational Health
You could download the whitepaper by clicking here or you could also read an html version here.
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