Home > Analytics, CSI, Whitepapers > (Whitepaper) The Five Essential Metrics For Managing IT

(Whitepaper) The Five Essential Metrics For Managing IT

Craig Symons in this Forrester Whitepaper has summarized the 5 key metrics that should be used to Manage IT.

Craig suggests that the CIOs must create a scorecard that is

1. Understandable and relevant to business executives
2. Connected to business outcomes

The metrics that should ideally form the core of an IT scorecard are then defined as :

Metric #1: Alignment Of IT Investments To Business Strategy

IT Portfolio by Strategic Initiative

IT Portfolio by Strategic Initiative

The size of the circle represents the amount invested
Discretionary Investments are not mandatory

Metric #2: Cumulative Business Value Of IT Investment

Metric #3: IT Spend Ratio — New Versus Maintenance

IT Spend Ratio - New vs. Maintenance

Metrics #4: Critical Business Service Availability

Critical Services Availability

Metric #5: Operational Health

You could download the whitepaper by clicking here or you could also read an html version here.

All images are from the Forrester Whitepaper
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Categories: Analytics, CSI, Whitepapers
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