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Posts Tagged ‘processes’

Simple rules for designing a process (from ITSMWatch)

A good read on ITSMwatch by columnist David Mainville of Consulting Portal, talking about some simple rules for designing a Process.

  1. Find out where the gaps are
  2. Don’t start from scratch
  3. Don’t try this on your own
  4. Don’t be a technophobe
  5. Don’t forget to validate
  6. Don’t forget to educate
  7. Don’t forget governance

Read more here.

Categories: Good Read Tags: , , ,

Official list of ITIL Processes in ITIL V3

Taken from Pink Elephant’s blog

Service Strategy – 4 processes

1. Strategy Generation
2. Financial management
3. Demand management
4. Service Portfolio management

Service Design – 7 processes

1. Service Catalog Management
2. Service Level Management
3. Availability Management
4. Capacity Management
5. It service Continuity Management
6. Information Security Management
7. Supplier Management

Service Transition – 7 processes

1. Transition Planning and Support
2. Change Management
3. Service Asset and Configuration Management
4. Release and Deployment Management
5. Service Validation and Testing
6. Evaluation
7. Knowledge Management

Service Operation – 5 processes

1. Event Management
2. Incident Management
3. Request Fulfillment
4. Problem Management
5. Access Management

Continual service improvement – 3 processes

1. The 7 improvement process
2. Service Measurement
3. Service Reporting

Categories: ITIL, Reference Links Tags: , ,