Posts Tagged ‘Listening’
Listening for opportunities…
I was reading this post on Nathan Gilliat’s blog, The Net-Savvy Executive about the importance of listening and the breakup of various modes of listening. While this blog and post is more about use of Social Media and its usage, I personally felt that listening is something which is very very important from an ITSM point of view as well and that too at all stages of a process or a project
- You need to listen to your stakeholder and customer, when you are trying to identify objectives of an ITSM Project
- You need to listen to the IT user when you are trying to find what is not going so right with your process execution
- You need to listen to the data that your processes are throwing at you to understand how things are going
- You need to listen to voice in the corridor as well to understand the perception and take any corrective action
- You need to listen to your previous experience of similar projects within or outside the current environment or process to build a more robust solution and something that has a higher degree of implementability
and so on and so forth….
Disclaimer
Any views or opinions presented on this blog are solely those of the author and do not necessarily represent those of his employer or any companies that he works with.
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