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SaaS – Best Practice perspective

A good perspective by John Rowell, OpSource on steps required to build Software As A Service Offerings. The steps that he has recommended are :

Discovery of business requirements, objectives and guidelines

Designate the Operations Team

Conceive and Design Scalable Infrastructure and Services

Determining Bandwidth requirements and selecting hosting facility

Procuring Infrastructure components

Deploying SAAS delivery infrastructure

Implementing DR and BCP

Integrate monitoring solution

Establish NOC, Client Call Center and Ticketing system

Design and manage SLAs

Document and manage the solution

Read the detailed white-paper here.

Next level of Business-IT Alignment

Read thoughts of Vaughan Merlyn on the next level of maturity for Business IT alignment.

Click here to read the article.

Cloud Platform – Good read!

A good read on Cloud Platform’s current myths. Please click here to read the article by Chris Curran.

Prince2 and ITIL working together – Case Study from BMP

Click here for a detailed case study  by Noel Scott, discussing co-existence of Prince2 and ITIL Frameworks to achieve business requirements

5 quick rules for charting – Chandoo.org

Good charting tips from Chandoo.org :

Read more here.

Impact of IT Ops on Business!

A two part article by Damon Edwards on measuring the impact of IT Operations on Business. Please click on the links below to read!

Part 1: Putting a metrics/KPI program into place in 6 steps

Part 2: Identifying candidate KPIs to evaluate

Maximizing ITSM Investment (from CIOUpdate)

Good article by David Mainville about maximizing ITSM investments on CIOUpdate.com

Simple rules for designing a process (from ITSMWatch)

A good read on ITSMwatch by columnist David Mainville of Consulting Portal, talking about some simple rules for designing a Process.

Find out where the gaps are

Don’t start from scratch

Don’t try this on your own

Don’t be a technophobe

Don’t forget to validate

Don’t forget to educate

Don’t forget governance

Read more here.

Tips for Visual Communication

A very interesting article with tips on visual communication from UnderstandingGraphics. Read here. and another lovely read on what lines represent. Must read here.