Maximizing ITSM Investment (from CIOUpdate)

Good article by David Mainville about maximizing ITSM investments on CIOUpdate.com

Simple rules for designing a process (from ITSMWatch)

A good read on ITSMwatch by columnist David Mainville of Consulting Portal, talking about some simple rules for designing a Process.

Find out where the gaps are

Don’t start from scratch

Don’t try this on your own

Don’t be a technophobe

Don’t forget to validate

Don’t forget to educate

Don’t forget governance

Read more here.