Archive

Archive for June, 2010

Maximizing ITSM Investment (from CIOUpdate)

Good article by David Mainville about maximizing ITSM investments on CIOUpdate.com

Advertisements
Categories: Good Read Tags: , ,

Simple rules for designing a process (from ITSMWatch)

A good read on ITSMwatch by columnist David Mainville of Consulting Portal, talking about some simple rules for designing a Process.

  1. Find out where the gaps are
  2. Don’t start from scratch
  3. Don’t try this on your own
  4. Don’t be a technophobe
  5. Don’t forget to validate
  6. Don’t forget to educate
  7. Don’t forget governance

Read more here.

Categories: Good Read Tags: , , ,