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SaaS – Best Practice perspective

A good perspective by John Rowell, OpSource on steps required to build Software As A Service Offerings. The steps that he has recommended are :

  1. Discovery of business requirements, objectives and guidelines
  2. Designate the Operations Team
  3. Conceive and Design Scalable Infrastructure and Services
  4. Determining Bandwidth requirements and selecting hosting facility
  5. Procuring Infrastructure components
  6. Deploying SAAS delivery infrastructure
  7. Implementing DR and BCP
  8. Integrate monitoring solution
  9. Establish NOC, Client Call Center and Ticketing system
  10. Design and manage SLAs
  11. Document and manage the solution

Read the detailed white-paper here.

Categories: SAAS, Whitepapers Tags: , ,

Next level of Business-IT Alignment

Read thoughts of Vaughan Merlyn on the next level of maturity for Business IT alignment.

Click here to read the article.

Categories: Good Read Tags:

Cloud Platform – Good read!

A good read on Cloud Platform’s current myths. Please click here to read the article by Chris Curran.

Categories: Good Read Tags: , ,

Prince2 and ITIL working together – Case Study from BMP

August 9, 2010 2 comments

Click here for a detailed case study  by Noel Scott, discussing co-existence of Prince2 and ITIL Frameworks to achieve business requirements

Categories: ITIL, Whitepapers Tags: , ,

5 quick rules for charting – Chandoo.org

Good charting tips from Chandoo.org :

Read more here.

Categories: Analytics, Good Read Tags: , ,

Impact of IT Ops on Business!

A two part article by Damon Edwards on measuring the impact of IT Operations on Business. Please click on the links below to read!

Part 1: Putting a metrics/KPI program into place in 6 steps

Part 2: Identifying candidate KPIs to evaluate

Categories: Analytics, Good Read Tags: ,