Good article by David Mainville about maximizing ITSM investments on CIOUpdate.com
A good read on ITSMwatch by columnist David Mainville of Consulting Portal, talking about some simple rules for designing a Process.
- Find out where the gaps are
- Don’t start from scratch
- Don’t try this on your own
- Don’t be a technophobe
- Don’t forget to validate
- Don’t forget to educate
- Don’t forget governance
Read more here.
A very interesting article with tips on visual communication from UnderstandingGraphics. Read here. and another lovely read on what lines represent. Must read here.
Glenn O’Donell writes in his blog on ComputerWorldUK. Please click here to read more…
Taken from Pink Elephant’s blog…
Service Strategy – 4 processes
1. Strategy Generation
2. Financial management
3. Demand management
4. Service Portfolio management
Service Design – 7 processes
1. Service Catalog Management
2. Service Level Management
3. Availability Management
4. Capacity Management
5. It service Continuity Management
6. Information Security Management
7. Supplier Management
Service Transition – 7 processes
1. Transition Planning and Support
2. Change Management
3. Service Asset and Configuration Management
4. Release and Deployment Management
5. Service Validation and Testing
7. Knowledge Management
Service Operation – 5 processes
1. Event Management
2. Incident Management
3. Request Fulfillment
4. Problem Management
5. Access Management
Continual service improvement – 3 processes
1. The 7 improvement process
2. Service Measurement
3. Service Reporting
Excellent internal links around CIO Dashboards on ciodashboard.com
Get links to
Elements of a CIO Dashboard
Problems with IT Benchmarks… amongst other articles!
Click here to read more!
Quick come back post….
Tips on creating a glossary by ITSM Professor.