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Article on Cloud Computing and ITIL by Pam Baker

Article on impact of Cloud computing on ITIL by Pam Baker.

Few would argue the merits of Cloud computing, not the least of which is the cost-savings to be had in Software-as-a-Service (SaaS) models. Indeed, rapid migration to the Cloud is expected to continue undeterred for the foreseeable future.

“While the present model is the use of internal services with a few forays into the Cloud, in the future it will certainly be the opposite,” said Ed Lyons, chief engineer, Application Development and Management at Keane. “Methodologies like ITIL will be forced to acknowledge this emerging reality.”

Given this switch-in-the-making, the Cloud is set to rain on ITIL―whether that will encourage growth or wilt the framework is yet to be seen.

Continue reading the article on ITSMWatch here

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