How much money did you save?
I am not sure ITIL is “only” about saving money… most consultants would claim that there are huge investment savings over a period of time…
Having a process implemented in your IT environment should also
- Felicitate the Operations
- Bring business and IT closer
- Increase ability to translate requirements and business goals into actionable IT plans
- Ease out the pain areas in execution of activities
- Empower business to improve and plan ahead
- Make the organization people independent and role dependent
and so on…
All of these are not directly tied to any $$$ savings directly, but would ultimately lead to it with time.
There are times when the potential high savings that are projected would not really be achieved… take for instance a business case for upgrading to Windows 7 that I came across… The logic was that Windows 7 loads on an average 5 minutes faster than the other existing Operating Systems on the end-user systems.
Multiply this number to the number of users… lets say a ballpark figure of 1000, which means a saving of 5000 man-minutes everyday… How many $$$s does that save?
Lets assume an hourly rate of about $80 per user which roughly translates into $1.3 per minute… And the total figure of $$$ saved everyday would be about $6666.67 and for a month with 20 working days, the figure would be well over $100,000… Mighty impressive!
But does that really justify upgrading to Windows 7 for the entire organization? In theory, an Emphatic YES! in the real world would I see $100,000 worth of productivity gain every month from an organization of 1000 users? Anybody’s guess!