Not Just ITSM

We have MOVED!

Prashant Bhardwaj — Thu, 02 Sep 2010 16:05:48 +0000

This blog has moved to An Eye on ITSM… Please click here to be redirected.

Filed under: Uncategorized Tagged: an eye on itsm, moved, new blog

SaaS – Best Practice perspective

Prashant Bhardwaj — Mon, 30 Aug 2010 04:58:03 +0000

A good perspective by John Rowell, OpSource on steps required to build Software As A Service Offerings. The steps that he has recommended are :

Discovery of business requirements, objectives and guidelines

Designate the Operations Team

Conceive and Design Scalable Infrastructure and Services

Determining Bandwidth requirements and selecting hosting facility

Procuring Infrastructure components

Deploying SAAS delivery infrastructure

Implementing DR and BCP

Integrate monitoring solution

Establish NOC, Client Call Center and Ticketing system

Design and manage SLAs

Document and manage the solution

Read the detailed white-paper here.

Filed under: SAAS, Whitepapers Tagged: Best Practice, cloud, SAAS

Next level of Business-IT Alignment

Prashant Bhardwaj — Fri, 20 Aug 2010 10:59:36 +0000

Read thoughts of Vaughan Merlyn on the next level of maturity for Business IT alignment.

Click here to read the article.

Filed under: Good Read Tagged: Business IT Alignment

Cloud Platform – Good read!

Prashant Bhardwaj — Wed, 18 Aug 2010 04:42:54 +0000

A good read on Cloud Platform’s current myths. Please click here to read the article by Chris Curran.

Filed under: Good Read Tagged: cloud, Cloud Computing, myths

Prince2 and ITIL working together – Case Study from BMP

Prashant Bhardwaj — Mon, 09 Aug 2010 11:49:16 +0000

Click here for a detailed case study by Noel Scott, discussing co-existence of Prince2 and ITIL Frameworks to achieve business requirements

Filed under: ITIL, Whitepapers Tagged: Case Study, ITIL, Prince2

5 quick rules for charting – Chandoo.org

Prashant Bhardwaj — Mon, 02 Aug 2010 07:17:33 +0000

Good charting tips from Chandoo.org :

Impact of IT Ops on Business!

Prashant Bhardwaj — Wed, 28 Jul 2010 09:03:15 +0000

A two part article by Damon Edwards on measuring the impact of IT Operations on Business. Please click on the links below to read!

Part 1: Putting a metrics/KPI program into place in 6 steps

Part 2: Identifying candidate KPIs to evaluate

Filed under: Analytics, Good Read Tagged: KPIs, measurement

Maximizing ITSM Investment (from CIOUpdate)

Prashant Bhardwaj — Thu, 17 Jun 2010 04:00:22 +0000

Good article by David Mainville about maximizing ITSM investments on CIOUpdate.com

Filed under: Good Read Tagged: CIOUpdate, Investments, ITSM

Simple rules for designing a process (from ITSMWatch)

Prashant Bhardwaj — Wed, 09 Jun 2010 06:31:20 +0000

A good read on ITSMwatch by columnist David Mainville of Consulting Portal, talking about some simple rules for designing a Process.

Find out where the gaps are

Don’t start from scratch

Don’t try this on your own

Don’t be a technophobe

Don’t forget to validate

Don’t forget to educate

Don’t forget governance

Tips for Visual Communication

Prashant Bhardwaj — Thu, 13 May 2010 06:44:12 +0000

A very interesting article with tips on visual communication from UnderstandingGraphics. Read here. and another lovely read on what lines represent. Must read here.

Filed under: Good Read Tagged: communication, good read, graphics